Easy Tow & Tire Service uses this app to receive roadside assistance and towing requests, dispatch providers, and show live service updates.
Information We Collect
- Contact information such as name, phone number, and email when provided.
- Roadside request details such as service type, pickup address, optional drop-off address, vehicle make, model, year, color, and notes.
- Location information, including pickup GPS coordinates and provider GPS coordinates during active service.
- Technical information needed to operate the app, such as request timestamps and tracking links.
How We Use Information
- To dispatch towing, tire, lockout, jumpstart, winch-out, fuel, and mobile mechanic services.
- To show customers the status, ETA, provider name, provider phone, and live provider location during an active request.
- To contact customers about their service request.
- To send owner/provider notifications by email, Telegram, or SMS when configured.
Sharing
We do not sell personal information. We may share request information with service providers and technology services needed to operate the app, including Firebase, Google Maps, Netlify, email providers, Telegram, and SMS providers if enabled.
Location
Customer location is used to identify the pickup location. Provider location is used only during an active request to show live tracking and ETA. Provider GPS sharing requires permission and the provider dashboard must remain open for live updates.
Retention
Request records may be kept for dispatch history, customer support, safety, and business records. To request deletion or correction, contact us using the information below.
Contact
Email: easytow.rs@gmail.com
Phone: (512) 998-1910